IT SUPPORT SPECIALIST
WESLEY WONG
Experienced IT Support Specialist with 10+ years providing Tier 1 & 2 support, managing IT infrastructure, and delivering user-focused service in enterprise environments. Proven success supporting desktop systems and enterprise applications at institutions such as Algonquin College, University of Guelph, and City of London. Skilled in Windows environments, service management tools, SharePoint documentation, and remote/in-person troubleshooting. Proficient in software deployment, lifecycle management, user training, and hardware/software configuration. Six Sigma White Belt certified with strong ITIL and CompTIA-based troubleshooting expertise. Reliable team player with excellent communication skills.
ABOUT ME
An industry leading professional with 10 years of experience in IT support and infrastructure roles, I am well equipped to contribute to your organizations success. You would be hard-pressed to find someone that is able to support users and IT systems like have for the last decade.
EXPERIENCE
Working for Algonquin College, University of Guelph, and City of London, has given me a strong understanding how IT departments operate. Taking this foundational knowledge to grow, take on more responsibly, and refine my skills to better support users and infrastructure.
PROJECTS
Throughout my time at Algonquin College, University of Guelph, and City of London, I’ve contributed to many projects across all stages of the project lifecycle including planning, working on the RFP process, implementation, timelines, user Acceptance Testing, and documentation.
Please explore my page. If you’d like a copy of my resume or more details about my availability don’t hesitate to reach out via email or LinkedIn message.
Committed to supporting organizational growth and enhancing user experiences
“During Pembroke management team meetings, Wesley was identified as having played a critical role in the successful startup of their semester. Wesley worked closely with Debbie to ensure that all of their card service systems were functional and that they were able to provide this important service to their students.”
Roch Lafond
Manager – Parking/Card Systems
Algonquin College
“Wesley’s effort, dedication, and leadership in the execution of the AC Card Welcome Centre during the Fall start-up was second-to-none. He was there every day to ensure the space was set-up, the team had their equipment and assignments, and then he spent the day there addressing the more complicated challenges that would arise.
The clients were pleased with their experience overall, giving Wesley and team a 67 NPS. An excellent score!”
David Hall
Manager – Marketing Algonquin College
“Wesley supported Marketing with the production and testing of a variety of different gift card design options for AC Cash, with a friendly, positive and here to help attitude. Thank you Wesley!”
Mara Lowrey
Associate Director
Algonquin College
“Wesley demonstrated the function of Printer clearly to the students on AC Day 1 and his outstanding customer service have not gone unnoticed.”
Jiani Weng
Finance Controller
Algonquin College
“Wesley provided professional and courteous service during the start of term rush. Thank you for the extra effort on Saturday to ensure students in Residence were processed.”
Brent Brownlee
Director
Algonquin College
“Wesley was super helpful in assisting us. We’ve been going back and forth between them and the Registrar’s office and them when there was much confusion surrounding my cousin’s enrollment situation, he got it cleared up.”